Shipping

Here you will find our Detailed shipping and delivery policy. Please Read before and after purchase.

Once you place your order with us, it goes through 3 stages.

Phase 1- Processing

Phase 2- Shipping

Phase 3- Delivery

Your order is first processed. Once processed and labeled, your order is shipped, then will be delivered within either of the time frames below.

Processing:
ALL orders are processed within 1-3 traditional business days. 
Please allow up to 1 additional business day for processing during product launches, sales, and severe inclement weather.

 

Shipping:

Shipping costs vary. First Class Expedited and Next Day Shipping are NOT available during product launches.

  • Our Complimentary shipping option delivers your order via UPS in 5- 10 business days.  
  • Our Standard shipping option delivers your order in 3-4 business days.
  • Our First Class Expedited shipping option delivers your order in 1-2 business days.
  • Our Next Day shipping option delivers your order via UPS in 1 business day.
  • Our Local shipping option (Laurel, MD orders) delivers your order within 3-10 business days complimentary.

  • You will be notified of any delay via email, text, social media platform, or through your website account with us. 

PLEASE BE MINDFUL THAT UNFORTUNATELY THERE IS ALWAYS A POSSIBILITY FOR DELAY WITH THE POSTAL SERVICE SO ORDERS MAY BE DELAYED, INCLUDING FIRST CLASS ORDERS.

WE ADVISE THAT YOU PLACE YOUR ORDER(S) IN ADVANCE IF : The item/product is needed for a specific date, special event, in time for a holiday, etc.

Important Notice (Lost/Stolen Package): 
  • Once your order has shipped from our store and tracking information has been sent, if your package is lost or stolen in transit HAIR xo by KP is not liable.
  • If this occurs, please contact the mail carrier listed on your tracking to file a lost/stolen package claim with that mail carrier. 
  • To avoid lost packages please provide an up to date and accurate shipping address.

If you have any further questions regarding our shipping policy, please contact us via email: hairxobykp@gmail.com. You may also chat with us here using the chat button below.